In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos share practical tips on how to run a doctor appointment like an advocate. Whether the visit is in person, through telehealth, or by phone, they walk you through exactly what to do before, during, and after the appointment. If you or a loved one has ever left a doctor’s appointment and realized you were not totally sure what the plan was, this episode is for you.
You will learn how to support your aging parent without speaking over them, how to ask clear questions in plain language, and how to leave every visit with a clear plan and next steps. Pam and Linda share real-life examples and offer simple scripts you can use to request information or aid a loved one in giving an accurate history. The advice and take-home tools will help you feel more confident navigating doctor visits for aging adults.
Key Moments:
00:00 Why Appointments Feel Different Today
Doctor visits are shorter and more rushed, which can leave families confused about the care plan.
05:22 The Advocate Mindset
The three goals for every appointment: share accurate information, get a clear plan, and confirm understanding.
08:35 The Ten Minute Prep
How to set two to three priorities and prepare effectively before the visit.
09:44 What to Bring to Every Appointment
Medication lists, supplements, allergy details, symptom logs, and clear examples.
13:39 During the Appointment
Let your loved one lead, use respectful bridge phrases, and ask for plain language explanations.
17:47 Telehealth Tips
How to prepare for virtual visits and make them just as effective as in-person appointments.
21:30 When the Full Story Is Not Shared
Why aging adults minimize symptoms and how to share concerns respectfully.
26:25 Advocacy Versus Control
Support your loved one without speaking over them or taking away their independence.
30:49 After Visit Follow Through
Update medications, confirm referrals, and use the patient portal to stay on track.
35:02 Recap and Free Resources
Download the prep guide and after-visit checklist to use at your next appointment.
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Resources Mentioned in This Episode:
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